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FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How long does shipping take?
Delivery time depends on the destination but typically ranges between 5-10 business days. Delays due to weather, customs processing, or unforeseen circumstances may extend this timeframe.
2. Where can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your shipment’s progress.
3. Do you ship internationally?
Yes, we ship to most countries. Shipping times and costs may vary based on your location.
4. What happens if my package is delayed?
If your package is delayed due to weather, customs, or other issues, we’ll keep you updated and assist as needed.
5. Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, contact us immediately, and we’ll do our best to update it.
Payment Information
1. What payment methods do you accept?
We accept payments via PayPal, Stripe, and PayTR.
2. Is my payment information secure?
Yes, all transactions are encrypted and processed securely through our trusted payment partners.
3. Can I pay with multiple methods?
Currently, we only accept one payment method per order.
4. What happens if my payment fails?
If your payment fails, you’ll be notified to retry with another method or contact support for assistance.
5. When will my payment be processed?
Payments are processed immediately upon order confirmation, and shipping begins within 1-3 business days.
Order & Returns
1. What is the return policy?
We offer a 14-day return period. Items must be unused and in original condition for a refund or exchange.
2. How long does it take to process my order?
Orders are processed and shipped within 1-3 business days after payment confirmation, though this may vary during peak seasons.
3. How do I return an item?
Contact our support team within 14 days of delivery to initiate a return and receive instructions.
4. Who pays for return shipping?
Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.
5. Can I cancel my order?
You can cancel before the order ships by contacting us as soon as possible.
Ordering from Maxi Distributor
1. How do I place an order with Maxi Distributor?
Visit our website, select your items, and proceed to checkout with your preferred payment method (PayPal, Stripe, or PayTR).
2. Is there a minimum order requirement?
No, there’s no minimum order unless specified during promotions or for wholesale purchases.
3. Can I order in bulk?
Yes, we offer bulk ordering options. Contact us for pricing and details.
4. What if an item is out of stock?
If an item is out of stock, we’ll notify you and offer a refund or alternative product.
5. How do I contact Maxi Distributor for support?
Reach out via email or our website’s contact form, and we’ll respond within 1-2 business days.
