Shipping policy

Shipping Policy:

  • Order Processing: Orders are processed and shipped within 1-3 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.

  • Shipping Time: Delivery time depends on the destination but typically ranges between 3-6 business days. Delays due to weather conditions, customs processing, or other unforeseen circumstances may extend this timeframe.

  • Tracking Information: All shipments come with a tracking number, which will be provided to customers via email once the order has been dispatched. Customers can track their orders using the carrier’s website.

  • Shipping Costs: The standard shipping fee for USA orders is calculated at checkout. Customers may choose expedited shipping options for an additional fee, which will be displayed during the checkout process.

  • International Shipping: At this time, we primarily serve customers in the USA. If you are outside the USA and wish to place an order, please contact our customer service for assistance with shipping options.

  • Customs & Duties: Customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country. Maxi Distributor is not liable for these additional charges.

Return Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item within 14 days of the delivery date, following the guidelines below:

  • Eligibility for Returns: Returned products must be in their original packaging, complete, unused, and in the same condition as received. Items that are damaged due to misuse or improper handling are not eligible for a return.

  • Return Process: Customers must email return@maxidistributor.com to request the return address before sending any items back. Returns sent without prior authorization may not be accepted.

  • Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or incorrect due to our error. We recommend using a trackable shipping service to ensure the safe return of the product.

  • Inspection & Refunds: Once the returned item is received, it will be inspected. If approved, a refund will be issued to the original payment method within 5-10 business days. Refund processing times may vary depending on the customer’s bank or payment provider.

  • Exchanges: If you need to exchange an item for a different variant (such as size or color), please contact our customer service for assistance.

  • Defective or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund as necessary.

Contact Information:

Trade Name: Maxi Distributor LLC

Message Number: +1 505 621 6575

Email: info@maxidistributor.com

Business Address: Maxi Distributor, 1209 MOUNTAIN ROAD PL NE STE N ALBUQUERQUE NEW MEXICO 87110 USA